Now showing 1 - 6 of 6
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Nutzungszentrierte Gestaltung von HI-basierten Dienstleistungen am Beispiel des IT-Supports

2021-08-23 , Schmidt, Simon L. , Li, Mahei , Peters, Christoph , Leimeister, Jan Marco , Bruhn, Manfred , Hadwich, Karsten

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Digitale Servicesysteme

2019 , Li, Mahei , Peters, Christoph , Leimeister, Jan Marco , Zierau, Naim , Gassman, Oliver , Sutter, Philipp

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Künstliche Intelligenz und menschliche Kompetenz zur Automatisierung und Personalisierung von Dienstleistungen am Beispiel des Support

2020 , Li, Mahei , Bronner, Esther , Peters, Christoph , Leimeister, Jan Marco , Bruhn, Manfred , Hadwich, Karsten

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Einführung von Crowd-Based Support Dienstleistungen zur Verbesserung der Softwareeinführung

2018 , Li, Mahei Manhai , Billert, Matthias Simon , Dellermann, Dominik , Peters, Christoph , Leimeister, Jan Marco , Meyer, Kyrill , Klingner, Stephan , Zinke, Christian

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Nutzergenerierte Dienstleistungssysteme zur digitalen Transformation von Organisationen

2019 , Agarwal, Nivedita , Bästlein, Moritz , Böhmann, Tilo , Ernst, Sissy-Josefina , Fritzsche, Albrecht , Grotherr, Christian , Hoffmann, Holger , Klemm, Pablo , Leimeister, Jan Marco , Li, Mahei M. , Möslein, Kathrin M. , Peters, Christoph , Sarpong, Benjamin , Saxe, Sebastian , Schmidt, Thorsten , Schymanietz, Martin , Wurfbaum, Moritz S. , Semmann, Martin , Ziegler, Dirk

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Dynamic Solutions in Service Systems

2018 , Li, Mahei Manhai , Peters, Christoph , Leimeister, Jan Marco

With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically. Keywords: Service operations, operationalizing