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Marcus Schögel
Title
Prof. Dr.
Last Name
Schögel
First name
Marcus
Email
marcus.schoegel@unisg.ch
Phone
+41 71 224 2833
Homepage
Now showing
1 - 10 of 15
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PublicationGenerative AI Tools in Customer Service - Beyond the Hype of "Prompt Engineering"(Thexis Verlag, 2023-06)
;Dr. Sina WulfmeyerThe adoption of artificial assistant tools (AAT) powered by generative artificial intelligence and large language models to support frontline employees (FLEs) opens up promising new use cases while also introducing changing skillset requirements and new challenges (e.g., in compliance and data security). In this paper, the authors explore AAT implementation in a customer contact center, drawing conclusions from a qualitative study of practical use cases, necessary FLE skills and data security requirements and solutions. Recommendations are provided for implementing AATs using the GPT-3.5 Turbo API.Type: journal articleJournal: Marketing Review St. GallenVolume: 6/2023 -
PublicationGrenzen technologie-gestützter Kundeninteraktion(Gabler, 2008)
;Arndt, Oliver ;Arndt, OliverWalter, VerenaType: book section -
PublicationRisiko-Dialog im Marketing(Gabler, 2008)
;Pernet, Nicolas ;Arndt, OliverWalter, VerenaType: book section -
PublicationKundensteuerung erfolgreich umsetzen : Eine Darstellung am Beispiel des Versandhandels(Gabler, 2008)
;Schulten, Matthias ;Stössel, Milo ;Arndt, OliverWalter, VerenaType: book sectionVolume: 1. Aufl. -
PublicationInteraktive Marketingkommunikation(Gabler, 2008)
;Walter, Verena ;Arndt, OliverWalter, VerenaType: book section -
PublicationNeue Medien im Customer Relationship Management(Gabler, 2008)
;Walter, Verena ;Arndt, Oliver ;Arndt, OliverWalter, VerenaType: book section -
PublicationType: book section
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PublicationType: book section
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PublicationInnovationen aus technologischen Entwicklungen : Web 2.0 und mehr(Gabler, 2007)
;Riklin, Thomas ;Sele, Kathrin ;Forster, Anja ;Forster, Christian ;Sulser, Corsin ;Heitmann, Mark ;Sausen, Karsten ;Pernet, NicolasType: book section -
PublicationType: book section