GenAI-CoP: A Reusable Co-Creation Process for Identifying Generative AI Agents

Generative AI (GenAI) can enhance organizational processes and productivity. To realize these benefits, organizations must design GenAI agents that augment human work. A key challenge lies in making sense of the diverse forms of GenAI agents and aligning them with existing work processes. To address this, we propose a reusable co-creation process for identifying GenAI agents (GenAI-CoP) that enables organizations to involve domain experts in leveraging GenAI’s potential for their products and workflows. Grounded in action design research (ADR), our approach draws on collaboration engineering to develop GenAI-CoP. We iteratively refined and tested it through simulations, expert interviews, and pilot tests. Our research contributes to GenAI and collaboration engineering literature by introducing a reusable, bottom-up identification procedure for GenAI agents. GenAI-CoP packages facilitation expertise, allowing practitioners to execute it without prior training in tools or techniques. They gain actionable guidelines to identify augmentation potential and summarize it as GenAI agents.