21c Quality Management in the Pharmaceutical Industry

How does Quality Assurance and Operational Excellence succeed in everyday pharmaceuticals business?

Those with knowledge of Prof. Friedli's fundamental work published on Operational Excellence have the opportunity here of reading up on the continuation of his research at the University of St. Gallen (Switzerland).

- The results of a benchmark study on Quality Management in the pharmaceutical industry as well a research project on Quality Metrics.

- The study results are translated into practical recommendations for the user.

- Alongside the holistic system approach, the book also provides a glimpse into the future of Quality Management in the pharmaceutical industry.