Dynamic Solutions in Service Systems
Journal
SIG SVC Pre-ICIS Workshop (Pre-ICIS)
Type
conference lecture
Date Issued
2018
Author(s)
Research Team
IWI6
Abstract
With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is called a dynamic solution. Our research question is therefore as follow: How can we implement the characteristic of dynamic solutions based on the service system model (SSM)? We demonstrate our model using a real-life citizen-based produce delivery service. We contribute by being able to quantify service system configurations and compare different configurations dynamically.
Keywords: Service operations, operationalizing
Keywords: Service operations, operationalizing
Language
English
Keywords
Modeling
Service Modeling
Service Operations
Service System Graph
Service System Modeling
Service System Operationalization
Service Systems
Service Systems Engineering
hypergraph
HSG Classification
contribution to practical use / society
Event Title
SIG SVC Pre-ICIS Workshop (Pre-ICIS)
Event Location
San Francisco, California, USA
Event Date
13.12.2018
Division(s)
Eprints ID
255572