Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds
Journal
Hawaii International Conference on System Sciences (HICSS)
Type
conference paper
Date Issued
2018
Author(s)
Research Team
IWI6, Crowdsourcing, CCC
Abstract
In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.
Language
English
Keywords
Complex Work Systems
Crowdsourcing
Crowdworking Platforms
Reference Process Model Hamburger Hochbahn
HSG Classification
contribution to practical use / society
Event Title
Hawaii International Conference on System Sciences (HICSS)
Event Location
Waikoloa, Hawaii, USA
Event Date
03.01.2018-06.01.2018
Division(s)
Eprints ID
251710
File(s)![Thumbnail Image]()
open.access
Name
JML_650.pdf
Size
955.65 KB
Format
Adobe PDF
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