Extending CCM4DSR for Collaborative Diagnosis of Socio-Technical Problems
Series
Lecture Notes in Computer Science
ISBN
978-3-319-59143-8
Type
book section
Date Issued
2017-05-23
Author(s)
Editor(s)
Maedche, Alexander
Brocke, Jan vom
Hevner, Alan
Research Team
ACG, IWI1
Abstract
The identification of a problem, its causes and its consequences are integral parts of designing useful solutions in Design Science Research (DSR). Many problems addressed in DSR are of a socio-technical nature, and they are collaboratively solved in multidisciplinary teams. Accordingly, analysis techniques are needed which integrate diverse perspectives of problem analysis. Colored Cognitive Mapping for DSR (CCM4DSR) is such a technique. By applying CCM4DSR to an exemplary socio-technical problem, this paper reports on observed challenges and offers four extensions to CCM4DSR. These extensions provide guidance in adequately stating the problem, considering path dependencies, explicating different stakeholder perspectives, and integrating dif-ferent perspectives through a comprehensive process.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Book title
Designing the Digital Transformation
Publisher
Springer
Publisher place
Cham
Number
10243
Start page
247
End page
263
Pages
16
Subject(s)
Division(s)
Contact Email Address
raphael.schilling@unisg.ch
Eprints ID
250912
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01_DESRIST_2017_Submission62_ExtendingCCM4DSRforCollaborativeDiagnosis_Manuscript_final.pdf
Size
539.4 KB
Format
Adobe PDF
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