Design Principles for High-Performance Blended Learning Services Delivery: The Case of Software Trainings in Germany
Journal
Business & Information Systems Engineering (BISE)
ISSN
2363-7005
ISSN-Digital
1867-0202
Type
journal article
Date Issued
2016-04-01
Author(s)
Research Team
IWI6
Abstract
The "perfect" orchestration of trainings participants, IT and process design is one of the ongoing challenges within blended learning service research and practice. Blended learning services (BLS) offer a great variety of options to design learning processes, overcoming many shortcomings of pure e-learning services and providing better scalability and advantages for learners than pure face-to-face class teaching. Nevertheless, due to inconclusive results on blended learning design in the literature, BLS designers can hardly find support for the systematic design of efficient and successful blended learning processes, which supports a high degree of learning success with a balanced degree of delivery effort. Based on major determinants of BLS processes quality, we identify, develop, and evaluate design principles for high performance BLS using an action design research approach. We first derive a set of initial design principles, based on insights from literature and own exploratory case studies as well as workshops with experts from the field. We then improve the design principles iteratively in expert workshops as well as apply the design principles in four software trainings. Finally, we present seven evaluated design principles for BLS, which are the core of a nascent design theory and contribute to a time-efficient and successful BLS delivery. Furthermore, these principles enable practitioners to systematically apply the design knowledge formalized within the principles in order to improve BLS design and delivery.
Language
English
Keywords
blended learning
blended learning services
efficiency
learning success
design principles
learning service engineering
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Springer Gabler
Publisher place
Wiesbaden
Volume
58
Number
2
Start page
135
End page
149
Pages
15
Subject(s)
Division(s)
Eprints ID
241623
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Name
JML_499.pdf
Size
1008.16 KB
Format
Adobe PDF
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