Smile or Cry? – The Impact of a Victim’s Facial Expression on Helping Behavior in Emergency Applications
ISBN
978-1-4503-4082-3
Type
book section
Date Issued
2016
Author(s)
Abstract
Today’s wide spread of smartphones bares high potential for the effectiveness of emergency or helping applications. But helping is a complex psycho-social process. This has important implications for the UI design of such applications. In our research, we tested the effect of a victim’s facial expression (sad vs. happy) on a potential helper’s willingness to help in an online scenario. We further investigated, how the facial expression interacts with another well researched social phenomenon: the bystander effect. The results of this early research were mostly not as expected, but reveal interesting insights that are discussed and that open an exciting research avenue with important practical implications when it comes to the design of digital helping systems.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Book title
Proceedings of the 34rd Annual ACM Conference on Human Factors in Computing Systems
Publisher
ACM Publications
Publisher place
New York
Start page
2813
End page
2820
Event Title
34rd Annual ACM Conference on Human Factors in Computing Systems (CHI)
Event Location
San Jose, United States
Event Date
07.-12.05.2016
Subject(s)
Eprints ID
247997
File(s)![Thumbnail Image]()
open.access
Name
244-dahlinger priv use.pdf
Size
569.08 KB
Format
Adobe PDF
Checksum (MD5)
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