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Emerging Digital Frontiers for Service Innovation
Journal
Communications of the Association for Information Systems : CAIS
ISSN
1529-3181
Type
journal article
Date Issued
2016
Author(s)
Maglio, Paul
Badinelli, Ralph
Harmon, Robert R.
Maull, Roger
Spohrer, James C.
Tuunanen, Tuure
Vargo, Stephen L.
Welser, Jeffrey J.
Demirkan, Haluk
Griffith, Terri L.
Moghaddam, Yassi
Research Team
IWI 6
Abstract
This paper examines emerging digital frontiers for service innovation that a panel discussed at a workshop on this topic held at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The speakers and participants agreed that that service systems are fundamental for service innovation and value creation. In this context, service systems are related to cognitive systems, smart service systems, and cyber-physical systems and depend on the interconnectedness among system components. The speakers and participants regarded humans as the central entity in all service systems. In addition, data, they saw personal data in particular as key to service systems. They also identified several challenges in the areas of cognitive systems, smart service systems, cyberphysical systems, and human-centered service systems. We hope this workshop report helps in some small way to cultivate the emerging service science discipline and to nurture fruitful discussions on service innovation.
Language
English
Keywords
digital transformation
research agenda
service innovation
service system
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
ACM
Publisher place
New York, NY
Volume
1
Number
39
Start page
online
Official URL
Subject(s)
Division(s)
Eprints ID
248801
File(s)