The Service Model Navigator for the Public Sector
Type
conference paper
Date Issued
2022-10-13
Author(s)
Research Team
Smart Government Lab
Abstract (De)
This study examines service models in the public sector and the role of government in service delivery. Although business models are extensively studied in the literature, especially with regards to the private sector, relatively few studies to date have focused on business models in the public sphere. We build on the existing literature on business models and conduct an in-depth analysis of service models used by public sector organizations. We use a multi-method approach and combine inductive and deductive methods. As a result of our analysis, we identify and describe 45 service models in the public sector. We uncover five distinct roles that government plays in these service models. Based on these findings, we develop a Service Model Navigator for the public sector. The study offers new implications for the development and adaptation of innovative service models in the public sector.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Publisher
IPMN
Publisher place
Phoenix, AZ
Pages
21
Event Title
26th International Public Management Conference
Event Location
Phoenix, AZ
Event Date
13th-14th October, 2022
Subject(s)
Contact Email Address
kuno.schedler@unisg.ch
References
Our thanks go to Oliver Gassmann and Karolin Frankenberger for their mental support.
Eprints ID
267140
File(s)![Thumbnail Image]()
Name
Schedler & Guenduez_The Service Model Navigator for the Public Sector.pdf
Size
317.76 KB
Format
Adobe PDF
Checksum (MD5)
01576cad57a089a6c7337e31dfb8aa11