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  4. Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future
 
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Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future

Journal
Information Systems Frontiers
ISSN
1387-3326
ISSN-Digital
1572-9419
Type
journal article
Date Issued
2022-01-04
Author(s)
Elshan, Edona
Zierau, Naim
Engel, Christian
Janson, Andreas
Leimeister, Jan Marco
DOI
10.1007/s10796-021-10230-9
Research Team
IWI6
Abstract
Intelligent agents (IAs) are permeating both business and society. However, interacting with IAs poses challenges moving beyond technological limitations towards the human-computer interface. Thus, the knowledgebase related to interaction with IAs has grown exponentially but remains segregated and impedes the advancement of the field. Therefore, we conduct a systematic literature review to integrate empirical knowledge on user interaction with IAs. This is the first paper to examine 107 Information Systems and Human-Computer Interaction papers and identified 389 relationships between design elements and user acceptance of IAs. Along the independent and dependent variables of these relationships, we span a research space model encompassing empirical research on designing for IA user acceptance. Further we contribute to theory, by presenting a research agenda along the dimensions of the research space, which shall be useful to both researchers and practitioners. This complements the past and present knowledge on designing for IA user acceptance with potential pathways into the future of IAs.
Language
English
Keywords
Human
Computer interaction
Human Computer interaction Intelligent agent
Information systems
Research agenda
Systematic literature review
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Springer Science + Business Media
Volume
24
Number
3
Start page
699
End page
730
Official URL
https://link.springer.com/article/10.1007%2Fs10796-021-10230-9
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/109098
Subject(s)
  • information managemen...

Division(s)
  • IWI - Institute of In...

Eprints ID
265526
File(s)
JML_853.pdf (1.78 MB)
Scopus© citations
11
Acquisition Date
May 26, 2023
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