Ethical Design of Conversational Agents: Towards Principles for a Value-Sensitive Design
Journal
16th International Conference on Wirtschaftsinformatik
Type
conference paper
Date Issued
2021-03
Author(s)
Abstract (De)
Conversational Agents (CAs) have become a new paradigm for human-computer interaction. Despite the potential benefits, there are ethical challenges to the widespread use of these agents that may inhibit their use for individual and social goals. However, besides a multitude of behavioral and design-oriented studies on CAs, a distinct ethical perspective falls rather short in the current literature. In this paper, we present the first steps of our design science research project on principles for a value-sensitive design of CAs. Based on theoretical insights from 87 papers and eleven user interviews, we propose preliminary requirements and design principles for a value-sensitive design of CAs. Moreover, we evaluate the preliminary principles with an expert-based evaluation. The evaluation confirms that an ethical approach for design CAs might be promising for certain scenarios.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Subject(s)
Division(s)
Eprints ID
264972
File(s)![Thumbnail Image]()
open.access
Name
202008_Value-Based_CA_v6_camera_ready.pdf
Size
596.46 KB
Format
Adobe PDF
Checksum (MD5)
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