Evolution of B2B Platform Ecosystems: What Can Be Learned from Salesforce?
Type
conference paper
Date Issued
2021
Author(s)
Abstract (De)
Platform ecosystems are complex ecologies of firms with individual competencies and collective objectives. The sustainable evolution of platform ecosystems is thereby contingent on taking advantage of the individual competencies of the ecosystem’s actors toward obtaining collective objectives. To learn more about platform ecosystem evolution and dynamics, we study Salesforce, a leading and thriving B2B platform ecosystem. We find that the ecosystem’s evolution was closely defined not only by the platform owner’s orchestrating initiatives, but also by its complementors’ and customers’ competencies and particularities. Specifically, we derive three distinct dimensions of evolution, namely the extension of the platform core technology, the extension of the platform’s functional scope, and the industry-specific specialization of the platform. We further identify three cross-dimension levers, namely proprietary developments, acquisitions, as well as partnerships and alliances, which were employed by the platform owner to drive its platform ecosystem’s evolution.
Language
English
Keywords
Platform Ecosystem
Digital Platform
Evolution
Enterprise Software
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Event Title
Proc. Twenty-Ninth European Conference on Information Systems (ECIS 2021)
Event Location
Marrakesh, Morocco
Subject(s)
Division(s)
Eprints ID
263229
File(s)![Thumbnail Image]()
open.access
Name
Staub et al_2021_Evolution of B2B Platform Ecosystems - What Can Be Learned from Salesforce.pdf
Size
463.1 KB
Format
Adobe PDF
Checksum (MD5)
1667fd33ba57c1fb35f29244b215cda3