Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model
Journal
Hawaii International Conference on System Sciences (HICSS)
ISSN
978-0-9981331-3-3
Type
conference paper
Date Issued
2020
Author(s)
Research Team
IWI6
Abstract
In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components
Language
English
Keywords
Service Science model
hypergraph
non-dyadic
service delivery network
service system
service systems
show less
HSG Classification
contribution to scientific community
Refereed
Yes
Start page
1
End page
9
Pages
9
Event Title
Hawaii International Conference on System Sciences (HICSS)
Official URL
Subject(s)
Division(s)
Eprints ID
259391
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