Mark Grothkopp
Title
Dr.
Last Name
Grothkopp
First name
Mark
Email
mark.grothkopp@unisg.ch
Phone
+41 71 224 72 72
2 results
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Item type:Publication, Integrate or separate: lean and digitalization programs through the lens of boundary work management(2024); ; ; Purpose-Although benefits are promising, many companies face problems leveraging synergies between Lean and Digitalization at the program management level. This paper aims to identify activities to manage the boundaries of Lean and Digitalization programs. Design/methodology/approach-The research design follows a cross-industry multiple-case study approach. A total of 14 interviews were conducted with Lean and Digitalization experts from 10 companies. Interview quotes were mapped on a pre-defined list of descriptive codes and iteratively merged and excluded. Findings-We identified 12 activities by which companies manage the boundaries of their Lean and Digitalization programs. Three distinct boundary management approaches could be identified: collaborative, configurational, and competitive. A collaborative approach fosters governance, the belief in synergies, and the development of combined artifacts. A configurational approach creates combined responsibilities, assesses areas of collaboration, and fosters interaction across the organization. A competitive approach creates unclear responsibilities and exchange, perceives no added value in integration and follows separated implementation of Lean and Digitalization programs. Originality/value-This study sheds light on the boundaries of Lean and Digitalization programs and identifies activities to manage them. We derive propositions for the Lean and Digitalization program management. Moreover, this study positions itself at the forefront of research investigating how integration of Lean and Digitalization actually occurs or does not occur.Type:journal articleJournal:Journal of Manufacturing Technology ManagementScopus© Citations 6 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Organisational capabilities for sustainable success in digital servitization: an empirical study(2021-05); Purpose: This paper investigates the relationship between the firm-level degree of digital servitization, digital servitization success and various organisational capabilities. Design/Methodology/Approach: Based on a survey of 137 European manufacturing firms and an extensive review of current servitization literature·, a research model was developed, and mediation analysis was implemented to evaluate hypothesis. Findings: lt was found that each of the organisatio nal capabilit ies analysed were positively related to the level of digital servitization degree and its digital servitization success. Furthermore, the results show that certain capabilities vary in importance depending on the degree of digital servitization. Originality/Value: Unique from most existing papers, digital servitization success is understood in a sustainable way from a configurational perspective! in conjunction with a financial and a non-financial dimension. Addressing cu rrent research gaps, applying the adopted systemic and holistic approach to the themes of digital servit ization offers new value for practit ioners and researchers by overcoming the prevailing fragmented view and delivering spedfic insights.Type:conference keynote