Unleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces

Type
conference paper
Date Issued
2024-01-03
Author(s)
;
Simon Schafheitle
;
Abstract
Despite significant interest in employee-employer trust and because of its exposed role for the successful use of technology, our current understanding of this phenomenon remains limited. Therefore, this study examines variations in the quality of employee-employer trust within technology-permeated workplaces from the employee perspective. We conducted semi-structured interviews with employees (n=15) from two salient trust cases (calculative vs. identity-based) in technology-permeated workplaces and identified leadership responsibility, employer communication, and organizational culture as critical factors shaping the trust relationships. Our findings reveal that leaders in the identity-based trust case communicate employers' values and purpose during technology deployment more effectively compared to the calculative trust case. Additionally, the responsibility orientation of leaders emerged as a pivotal factor influencing the quality of employee trust. Our data suggests that a stakeholder-oriented approach to responsibility strengthens trust in technology-permeated workplaces, while prioritizing an instrumental responsibility orientation undermines it. We contribute to trust and responsible leadership theory by providing valuable guidance for cultivating employee trust in technology-permeated workplaces.
Funding(s)
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
HICSS- 57; Hawaii International Conference on System Sciences
Event Location
Honolulu, Hawaii
Event Date
03.01.2024-06.01.2024
URL
Subject(s)

business studies

responsibility and su...

Division(s)

FAA - Institute for W...

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Rickert_2024_unleashing the power of employee trust_HICSS version.pdf

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Unleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces, authors: Rickert, Alice; Schafheitle, Simon; Weibel, Antoinette <meta name="citation_title" content="Unleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces"> <meta name="citation_author" content="Rickert, Alice"> <meta name="citation_author" content="Schafheitle, Simon"> <meta name="citation_author" content="Weibel, Antoinette"> <meta name="citation_publication_date" content="2024/1/3"> <meta name="citation_journal_title" content="HICSS-57; Hawaii International Conference on System Sciences"> <meta name="citation_pdf_url" content="https://www.alexandria.unisg.ch/server/api/core/bitstreams/2406b54d-85ee-4124-9069-c53b4083c37c/content?authentication-token=eyJhbGciOiJIUzI1NiJ9.eyJlaWQiOiIxZGM1NDYwNS0zZDc5LTQ4NmItOWRkMi1lYzI0N2RmYWNlMzgiLCJzZyI6W10sImF1dGhlbnRpY2F0aW9uTWV0aG9kIjoib2lkYyIsImV4cCI6MTcyMTkyMTU4NywidXNlckFncmVlbWVudEFjY2VwdGVkIjoidHJ1ZSJ9.0w7E3VE72s5-aqy8gdBhL-tDvxzwxiEv01sX10YJ1R0">
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475 KB

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