Why Specialized Service Ecosystems Emerge-the Case of Smart Parking in Germany
Journal
Information Systems Frontiers
ISSN
1387-3326
1572-9419
Type
journal article
Date Issued
2023-11-25
Author(s)
Zimmermann, Sina
;
Schulz, Thomas
;
;
;
Kaus, Felix
;
Gewald, Heiko
;
Helmut Krcmar, •
Abstract
Traffic caused by drivers searching for a free parking space has numerous negative effects, such as increased emissions and noise pollution. Innovative solutions can reduce these negative effects by providing car drivers with better information via a smart parking app. However, smart parking apps currently do not offer overarching solutions which support the entire parking process. Utilizing a service-dominant logic perspective, we examine why such overarching solutions do not emerge, whereas specialized ecosystems flourish. We follow a multiple case study approach and conduct qualitative interviews with three app providers and fourteen associated parking operators in Germany. Our results show how conflicting institutional arrangements at the micro, meso, and macro context levels lead to specialization. Our study deepens the understanding of how conflicting institutional arrangements affect the emergence of service ecosystems, drawing practical recommendations to overcome specialized smart parking apps in favor of overarching solutions.
Language
English (United States)
Keywords
Smart parking
Service-dominant logic
Multiple case study
Institutional arrangements
Service ecosystems
HSG Classification
contribution to scientific community
Refereed
Yes
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
Name
s10796-023-10453-y.pdf
Size
1.03 MB
Format
Adobe PDF
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