Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding Short Paper
Type
conference paper
Date Issued
2023
Author(s)
Abstract
Firms struggle with improving end-to-end (E2E) processes due to difficulties in establishing shared E2E process understanding across firm levels. Creating behavioral visibility into processes might provide a solution, but traditional methods are limited in effectiveness. Thus, process mining (PM), offering data-driven process discovery and measurement, shows promise, but its implications on creating and acting on a shared E2E process understanding remain unclear. Addressing this gap, we conduct a single case study at a manufacturing firm guided by theories of organizational learning and organizational routines. Our preliminary findings reveal how the data-driven behavioral visibility through PM enables four mechanisms within and between the individual, team, and firm levels to create a shared E2E process understanding and change. We contribute to business process management and PM research by showing how firms use PM to overcome challenges in the multi-level process of creating and acting on a shared E2E process understanding.
Language
English (United States)
Keywords
Process mining
business process management
organizational learning
case study research
HSG Classification
contribution to scientific community
Refereed
Yes
Event Title
International Conference on Information Systems
Event Location
Hyderabad, India
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
Name
Eggers et al._2023 ICIS.pdf
Size
768.05 KB
Format
Adobe PDF
Checksum (MD5)
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