Measuring and managing productivity: Digitally supported service designs and business models
Type
conference contribution
Date Issued
2024-06-04
Author(s)
Abstract
The tourism and hospitality sector faces challenges related to stagnant labor productivity and relatively low wages. A key issue lies in the lack of a clear understanding of productivity in services and in tourism specifically. However, the ongoing digitization is transforming the industry. On one hand, technology has the potential to enhance efficiency of processes and systems at an operational level. On the other hand, it provides essential data for systematic productivity measurement and management. This data-driven approach offers valuable insights into optimizing resource allocation (including land, capital, and labor) at a strategic level. Companies can refine process designs and business models by optimizing the deployment of skilled labour, technological tools, and self-service options. Looking ahead, tourism and hospitality enterprises should leverage real-time data to benchmark and enhance their productivity.
Language
English
HSG Classification
contribution to scientific community
Event Title
Annual Conference, Flagship Resilient Tourism
Event Location
Lucerne
Event Date
2024, June 4
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
Name
Conference_ResTo_SP2_WP2_Lucerne_2024-06-04_vf_published.pdf
Size
930.92 KB
Format
Adobe PDF
Checksum (MD5)
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