The St.Gallen Eaas Navigator: 66 pattern cards to guide the development of customer-centric product-service systems
Type
working paper
Date Issued
2021
Author(s)
Abstract
Equipment as a Service (EaaS) is a major paradigm shift for many enterprises in the industrial sector. More and more industrial companies have started to bundle their products with services and offer product-service systems. Thereby, they do not only sell equipment, but offer comprehensive solutions that solve customer problems. By analyzing over 200 manufacturers that offer EaaS, we have identified 66 fundamental patterns that are core to EaaS business model innovation. Today and tomorrow, products will be at the heart of viable business models. However, industrial companies have to challenge, innovate, or even disrupt their traditional product business models.
Keywords
Equipment-as-a-Service
EaaS
Product-service-system
pattern cards