Let’s Play with AI! A 2x2 Experiment on Collaborative vs. Competitive Game Elements for Pedagogical Conversational Agents
Journal
Pre-ICIS SIG Services Workshop on Synergizing Service Ecosystems with AI
Type
conference paper
Date Issued
2024
Author(s)
Khosrawi-rad Bijan
;
Keller, Paul
;
Grogorick, Linda
;
Benner, Dennis
;
;
Robra-bissantz Susanne
Research Team
IWI6
Abstract
Technological advances in generative artificial intelligence (GAI) have increased the relevance of pedagogical conversational agents (PCAs) like chatbots to support students. Despite their potential for learning as a service, PCAs are rarely used by educational institutions. They often neglect the benefits of group learning, like collaborative problem- solving, and insufficiently address learners’ motivational challenges in digital environments. To tackle these issues, we designed and evaluated a gamified PCA for information systems (IS) education with collaborative and competitive group learning capabilities. We investigated the effects of collaborative and competitive elements in PCA design using a 2x2 experiment (n = 120). Our findings show that collaborative game elements foster learners’ motivation and highlight the PCA’s role as a group learning moderator. This study contributes new knowledge on GAI in IS education, meaningful gamification in the PCA context, and computer-supported collaborative learning.
Keywords
Pedagogical Conversational Agent
Generative Artificial Intelligence
Gamification
Education
Computer-supported Collaborative Learning
Social Interdependence Theory
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher place
Bangkok, Thailand
Pages
14
Event Title
Pre-ICIS SIG Services Workshop on Synergizing Service Ecosystems with AI
Event Location
Bangkok, Thailand
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
Name
JML_998.pdf
Size
1.49 MB
Format
Adobe PDF
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