Understanding the Root Causes of Healthcare Professionals’ Frustration with Digital Tools

Type
book section
Date Issued
2025-04-08
Author(s)
DOI
Abstract
The increasing integration of digital tools in healthcare has the potential to improve patient outcomes, yet often leads to frustration among users. This study explores the root causes of healthcare professionals' frustrations with technologies in hospitals. Secondary analysis of qualitative interviews with 52 clinicians in Switzerland revealed recurring challenges with digital tools, particularly clinical information systems, that are related to performance, usability, and data accessibility. These issues disrupt clinical workflows, compromise patient care, and can affect the well-being of clinicians. Addressing these issues through collaborative efforts could improve system design, reduce frustration, and enhance healthcare delivery.
Keywords
Healthcare information technology
clinical information systems
healthcare professionals
qualitative research
URL
File(s)
Thumbnail Image

open.access

Name

Wosny M., 2025, Understanding the Root Causes of Healthcare Professionals’ Frustration with Digital Tools.pdf

Size

578.07 KB

Format

Adobe PDF

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