Knowledge Management - Results of a Benchmarking (in Chinese)
Type
book section
Date Issued
2004
Author(s)
Schulze, Anja
;
Baumbach, Cornelia
Editor(s)
Mertins, Kai
Heisig, Peter
Vorbeck, Jens
Abstract
The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at Uniiversity St. Gallen and in case studies from price-winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in
order to make "KM Made in Europe" a reality.
order to make "KM Made in Europe" a reality.
Language
English
HSG Classification
not classified
Refereed
No
Book title
Knowledge management : concepts and best practices
Publisher
Tsinghua University Press
Publisher place
Beijing
Volume
2nd edition
Subject(s)
Division(s)
Eprints ID
21898