Customer Relationship Management in Swiss public administration
Type
conference paper
Date Issued
2003-10-02
Author(s)
Language
English
Keywords
Customer orientation
customer relationship management
public administration
Switzerland
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 7th International Research Symposium on Public Management (IRSPM)
Event Title
7th International Symposium on Public Management (IRSPM VII)
Event Location
Hong Kong
Event Date
02.-04.10.2003
Subject(s)
Division(s)
Eprints ID
21269