Customer Regain Management in E-Business: Processes and Measures

Type
book section
Date Issued
2003
Author(s)
Helfert, Markus
;
Herrmann, Clemens
;
Zellner, Gregor
Research Team
IWI1
Language
English
Keywords
Customer Relationship Management
Kundenbindung
Kundenrückgewinnung
Prozesse im Beziehungsmanagement
HSG Classification
not classified
Refereed
No
Book title
Proceedings of CollECTeR (Europe) Conference 2003
Start page
97
End page
110
Pages
14
URL
Subject(s)

information managemen...

Division(s)

IWI - Institute of In...

Eprints ID
214008
File(s)
Thumbnail Image

open.access

Name

helfert.pdf

Size

56.73 KB

Format

Adobe PDF

Checksum (MD5)

88af584ad74aee0e8ad3645d1f1529f3