Measuring Information Quality in the Web Context: An Analysis of Current Instruments and a Methodology for their Application
Type
conference paper
Date Issued
2002-01-01
Author(s)
Abstract
Various powerful instruments exist today to evaluate information quality in the web context. They can be categorized into five types of tools, namely performance monitoring systems, site analyzers, traffic analyzers, web mining tools and survey tools (to generate opinion-based user feedback). The combined use of these tools can enable an organization to measure the multiple dimensions of information quality in the Internet or Intranet context. This however requires a clear methodology that is based on systematic sequential steps and on an information quality framework that outlines relevant measurement criteria. In this paper we show which information quality criteria can be measured with the help of these tools and we provide an overview on the most important of these instruments. We present the IQM-methodology to match information quality criteria with adequate measurement tools.
Language
English
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 2002 International Conference on Information Quality
Publisher
MIT
Start page
1
Event Title
7th International Conference on Information Quality (ICIQ)
Event Location
Massachusetts
Subject(s)
Division(s)
Eprints ID
54875