Customer Relationship Management (CRM) bei Dienstleistern - Ergebnisse einer CH-Benchmarking Studie

Journal
io management
Type
newspaper article
Date Issued
2001
Author(s)
Finsterwalder, Joerg
Stadelmann, Martin
Wolter, Sven
Language
German
HSG Classification
not classified
Refereed
No
Publisher
Handelszeitung
Publisher place
Zürich
Volume
70
Number
6
Start page
54
End page
60
Pages
7
URL
Subject(s)

other research area

Division(s)

IMC – Institute for M...

EMBA - Executive MBA

Eprints ID
42540
File(s)
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Thumbnail Image

open.access

Name

Ergebnisse einer Schweizer Benchmark-Studie.pdf

Size

473.4 KB

Format

Adobe PDF

Checksum (MD5)

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