Mobile First Notice of Loss: Web Service-Based Enterprise Integration of the Android Platform
Type
conference paper
Date Issued
2009-05-11
Author(s)
Baecker, Oliver
;
Michahelles, Florian
;
Bereuter, Albrecht
;
Mollnau, Daniel
;
Geller, Felix
;
Abstract
After car accidents, people are stressed out and overstrained, even if
no one is hurt. They also lack adequate and immediate support, for example to get their car fixed or to organize a rental car. In addition, they may have doubts regarding their insurance coverage and worry about the lengthy and paper-based loss report. On the other hand, it is crucial for insurance companies to get detailed case circumstances as early in the claims management process as possible, in order to decrease costs and processing time. Against this
background, we propose the direct integration of mobile phones with claims management enterprise systems. Our demonstrator shows how an Android-based mobile phone is used to directly create an insurance claim in the SAP Claims Management solution. In addition, we demonstrate subsequent value-added services on the mobile phone, like directions to the next authorized repair shop or the arrangement of a rental car, and show how an insurance representative evaluates the submitted information in the enterprise system.
no one is hurt. They also lack adequate and immediate support, for example to get their car fixed or to organize a rental car. In addition, they may have doubts regarding their insurance coverage and worry about the lengthy and paper-based loss report. On the other hand, it is crucial for insurance companies to get detailed case circumstances as early in the claims management process as possible, in order to decrease costs and processing time. Against this
background, we propose the direct integration of mobile phones with claims management enterprise systems. Our demonstrator shows how an Android-based mobile phone is used to directly create an insurance claim in the SAP Claims Management solution. In addition, we demonstrate subsequent value-added services on the mobile phone, like directions to the next authorized repair shop or the arrangement of a rental car, and show how an insurance representative evaluates the submitted information in the enterprise system.
Funding(s)
Language
English
Keywords
Internet of Things
Enterprise Integration
Android platform
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Adjunct Proceedings of the 7th International Conference on Pervasive Computing
Publisher
Austrian Computer Society
Publisher place
Vienna, Austria
Start page
257
End page
260
Pages
4
Event Title
7th International Conference on Pervasive Computing
Event Location
Nara, Japan
Event Date
11.-14.05.2009
Subject(s)
Division(s)
Eprints ID
52448
File(s)![Thumbnail Image]()
Name
Mobile_First_Notice_of_Loss_-_Pervasive_2009_-_demo.pdf
Size
2.25 MB
Format
Adobe PDF
Checksum (MD5)
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