Transformational Government - A Conceptual Foundation for Innovation in Public Administrations
ISBN
978-1-906638-09-2
Type
conference paper
Date Issued
2008-07-10
Author(s)
Editor(s)
Hahamis, Panos
Research Team
IWI1
Abstract
Structural changes and increasing dynamics in the public sector intensify the administrations' need for cost-savings and process optimisation. To address actual drawbacks the adoption of e-Government is currently seen as opportunity to improve not only effectiveness and efficiency but also quality of public service delivery. For doing so, knowledge about internal structures and the external environment is indispensable. As transformation projects of public administrations (PA) in comparison with other industries strongly depend on the perception of responsible individuals and affected stakeholders, theories and artefacts are needed that help to depict the organisational reality of the PA. Current industry-independent models do not sufficiently account for the characteristics of PAs, hence it is the aim of this contribution to provide a design-oriented approach in order to assist this transformation. For this purpose a conceptual model with 42 design elements is presented. Two different perspectives are identified for the analysis of the domain. An inter-organisational view defines all elements needed to depict the boundaries and environment of PAs. An intra-organisational view enables analysis of the internal reality of an organisation. As not only technical but mainly inter- and intra-organisational issues are actually restricting the adoption of e-Government, the presented conceptual model therefore provides a holistic framework for the improvement of requirements analysis of transformation projects.
Funding(s)
Language
English
Keywords
eGovernment
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 8th European Conference on e-Government
Publisher
Academic Conferences Limited
Publisher place
Reading, UK
Start page
43
End page
50
Pages
8
Event Title
8th European Conference on e-Government (ECEG 2008)
Event Location
Lausanne, Switzerland
Event Date
10.-11.07.2008
Subject(s)
Division(s)
Eprints ID
214564
File(s)![Thumbnail Image]()
Name
pECEG2008.pdf
Size
452.78 KB
Format
Adobe PDF
Checksum (MD5)
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