A Service Model for the Development of Management Systems for IT-enabled Services
ISBN
978-1-60423-381-0
Type
conference paper
Date Issued
2007-08-10
Author(s)
Research Team
IIM, IWI4
Abstract (De)
The shift from device and application towards service-orientated IT Management raises new questions that require concepts such as portfolio management, resource planning or mass customization for IT services. These concepts increase the complexity of IT Service Management and require additional tool support. Conceptual models are necessary in order to develop appropriate tools. The goal of our paper is to propose and validate a conceptual IT service model. We introduce the characteristics of IT services and analyze existing IT service models. A common IT service model is derived (theoretically) from the literature and validated through cases of IT service providers. These case studies from three German IT service providers also yield insights for further research.
Language
German
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Reaching new heights : 13th Americas Conference on Information Systems, AMCIS 2007
Publisher
Association of Information Systems (AIS)
Publisher place
AIS Electronic Library (AISeL)
Event Title
13th Americas Conference on Information Systems (AMCIS 2007)
Event Location
Keystone, CO
Event Date
10.-12.08.2007
Official URL
Subject(s)
Division(s)
Eprints ID
71548
File(s)![Thumbnail Image]()
open.access
Name
is_service_ebert.pdf
Size
104.02 KB
Format
Adobe PDF
Checksum (MD5)
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