Integration of IT Service Management into Enterprise Architecture
ISBN
1-59593-480-4
Type
conference paper
Date Issued
2007-03-11
Author(s)
Research Team
IWI1
Abstract
Enterprise architecture supports organizational engineering in many ways. Service orientation is regarded as dominant operations model for service providers -- within and beyond IT. As a consequence, it is important to integrate service management and service orientation into enterprise architecture. This paper proposes an enterprise architecture extension that achieves such an integration. IT service management is defined according to ITIL. Based on the integration of service management into enterprise architecture, the integration of Service Oriented Architecture is discussed as a further extension. The research is based on the Business Engineering approach and the guidelines of Method Engineering.
Language
English
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the 2007 ACM Symposium of Applied Computing
Publisher
ACM
Publisher place
New York, NY, USA
Start page
1215
End page
1219
Pages
5
Event Title
ACM Symposium of Applied Computing 2007
Event Location
Seoul, Korea
Event Date
11.-15.03.2007
Subject(s)
Division(s)
Eprints ID
67331
File(s)![Thumbnail Image]()
Name
SAC_2007_EA%20and%20Serviceorientation%20final.pdf
Size
249.06 KB
Format
Adobe PDF
Checksum (MD5)
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