The Idea behind Business Process Improvement : Toward a Business Process Improvement Pattern Framework
Journal
BP Trends
ISSN-Digital
http://w.bptrends.com/publicationfiles/04-06-ART-PatternFramework-Forster.pdf
Type
journal article
Date Issued
2006-04-01
Author(s)
Abstract
Business Process Management is a powerful approach for organizations to improve performance and to improve customer satisfaction. In spite of the wide acceptance of the benefits of process awareness, the improvement of Business Processes is still more art than science. Existing guidelines for this topic remain vague and incomplete.
So far, academic research has mainly focused on the description of successful Business Process Improvement implementations. Usually only the situations before and after implementation are outlined, but not the actual act of improvement. In summary, high level descriptions of business cases with limited potential for generalization form the existing body of knowledge around Business Process Improvement.
The aim of this research is to investigate the causality behind Business Process Improvement. By analyzing relevant literature and real-case Business Process Improvement projects, patterns can be derived which explain the idea behind Business Process Improvement. The objective is to formalize a framework of Business Process Improvement Patterns.
So far, academic research has mainly focused on the description of successful Business Process Improvement implementations. Usually only the situations before and after implementation are outlined, but not the actual act of improvement. In summary, high level descriptions of business cases with limited potential for generalization form the existing body of knowledge around Business Process Improvement.
The aim of this research is to investigate the causality behind Business Process Improvement. By analyzing relevant literature and real-case Business Process Improvement projects, patterns can be derived which explain the idea behind Business Process Improvement. The objective is to formalize a framework of Business Process Improvement Patterns.
Language
English
Keywords
BPTrends Best Student Paper Award 2005
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Business Process Trends
Publisher place
Newton, USA
Volume
2006
Number
April
Start page
1
End page
14
Pages
14
Subject(s)
Division(s)
Eprints ID
218022