Why can't I use my iPhone at work?: managing consumerization of IT at a multi-national organization
Journal
Journal of Information Technology Teaching Cases
ISSN-Digital
2043-8869
Type
case review (law)
Date Issued
2014-05
Author(s)
Research Team
IWI6
Abstract
As IT innovations in the last years emerged on the consumer market, employees are more experienced in the private than in the corporate use of innovative IT devices and applications. These employees, familiar with the benefits consumer products offer, expect those to be provided by their corporate IT. This trend, referred to as ‘consumerization of IT', leads to more and more consumer innovations infiltrating companies. In particular, mobile consumer devices are currently spreading into companies, strongly pushed by top manage- ment, and create several challenges to Chief Information Officers (CIOs) around the globe: ‘What IT costs are associated with the use of mobile consumer devices?', ‘How will corporate use of mobile consumer devices affect IT management?', and ‘How to introduce an IT service for corporate as well as personal mobile consumer devices?'. OMEGA Group, a multi-national company with 50,000 employees, wants to leverage the potential of mobile consumer devices for corporate purposes. Therefore, these questions have to be addressed and answered by its CIO. The teaching case is designed to introduce the char- acteristics of consumerization and associated challenges for IT management. The case uses selected information systems methodologies and frameworks.
Language
English
Keywords
consumerization
mobile enterprise
IT governance
IT service management
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Palgrave Macmillan
Publisher place
Basingstoke
Volume
2014
Number
4
Start page
11
End page
19
Pages
9
Subject(s)
Division(s)
Eprints ID
231696
File(s)![Thumbnail Image]()
open.access
Name
JML_479.pdf
Size
205.63 KB
Format
Adobe PDF
Checksum (MD5)
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