Understanding the Formation of Trust
ISBN
978-3-319-05043-0
Type
book section
Date Issued
2014
Author(s)
Editor(s)
David, Klaus
Geihs, Kurt
Roßnagel, Alexander
Schmidt, Ludger
Stumme, Gerd
Wacker, Arno
Research Team
IWI6
Abstract (De)
Ubiquitous computing systems often take the role of a trustee in a trust relationship between users and ubiquitous computing systems. The goal of this chapter is to increase the understanding of the formation of trust in such trust relationships. Instead of using the predominant theoretical foundation of interpersonal trust, we use the theoretical foundation of trust in automation from the HCI discipline. Since we aim at creating insights on the formation of trust and its dimensions, we develop a formative first-order, formative second-order measurement model for trust. To evaluate the impact of the single indicators and dimensions on trust, we conduct a free simulation experiment. Our results show that the dimensions performance, process and purpose have a comparable impact on trust, and that indicators related to user data are especially important. The results complement existing insights, deepening the understanding of the formation of trust in ubiquitous computing systems. (The complete version of this chapter has been presented at the 33rd International Conference on Information Systems 2012 in Orlando, FL, USA, and is also published in the proceedings of the conference as: Söllner, M., A. Hoffmann, H. Hoffmann, A. Wacker, and J.M. Leimeister, Understanding the Formation of Trust in IT Artifacts, in Proceedings of the International Conference on Information Systems (ICIS) 2012: Orlando, Florida, USA.)
Language
German
Keywords
trust
ubiquitous computing systems
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
No
Book title
Socio-technical Design of Ubiquitous Computing Systems
Publisher
Springer International Publishing
Publisher place
Cham
Start page
39
End page
58
Pages
20
Official URL
Subject(s)
Division(s)
Eprints ID
235241