Fostering Initial Trust in Applications - Developing and Evaluating Requirement Patterns for Application Websites
ISBN
978-90-393-6112-2
Type
conference paper
Date Issued
2013-09-01
Author(s)
Abstract
When users first encounter an application, or decide which application from a number of options to use, their initial trust in this application is a determinant for their willingness to adopt it. At this time, users have not yet had a chance to interact with the application, and hence their perceptions are based
on the application presentation on the website rather than on the application's actual performance. To help providers select supporting measures for the website to improve the perceived trustworthiness of their application, we propose a set of requirement patterns. Patterns are used in requirements engineering to recognize important and recurring issues, thus reducing the effort during requirements specification. We developed them from trust theory, following the design-science based Evaluation framework for patterns. To evaluate the feasibility of our approach, 17 teams used the patterns to specify a website for a mobile application. The results indicate that the teams frequently used ten of
our proposed patterns. A subsequent survey regarding pattern quality shows an overall acceptance and that the team members rated the patterns as comprehensible, understandable and helpful. We hence conclude that our approach to incorporating trust-based requirements to foster initial trust in
application website specifications is feasible.
on the application presentation on the website rather than on the application's actual performance. To help providers select supporting measures for the website to improve the perceived trustworthiness of their application, we propose a set of requirement patterns. Patterns are used in requirements engineering to recognize important and recurring issues, thus reducing the effort during requirements specification. We developed them from trust theory, following the design-science based Evaluation framework for patterns. To evaluate the feasibility of our approach, 17 teams used the patterns to specify a website for a mobile application. The results indicate that the teams frequently used ten of
our proposed patterns. A subsequent survey regarding pattern quality shows an overall acceptance and that the team members rated the patterns as comprehensible, understandable and helpful. We hence conclude that our approach to incorporating trust-based requirements to foster initial trust in
application website specifications is feasible.
Language
English
Keywords
Initial Trust
Requirement Patterns
Application Websites
HSG Classification
contribution to scientific community
Refereed
No
Book title
Proceedings of the 21st European Conference on Information Systems (ECIS 2013)
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
21st European Conference on Information Systems (ECIS) 2013
Event Location
Utrecht, Netherlands
Event Date
06.-08.06.2013
Official URL
Subject(s)
Division(s)
Eprints ID
228935
File(s)![Thumbnail Image]()
Name
Hoffmann et al. 2013.pdf
Size
367.44 KB
Format
Adobe PDF
Checksum (MD5)
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