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Fostering Efficiency in Information Systems Support for Product-Service Systems in the Manufacturing Industry
ISBN
978-0-615-55907-0
Type
conference paper
Date Issued
2013-08-15
Research Team
IIM, IWI4
Abstract
The ongoing shift towards stronger service orientation is leading to a rising number of industrial services offered in the manufacturing industry. In the attempt to fulfill ever-increasing service demands while at the same time reducing operating costs, manufacturing firms search for appropriate information technology (IT) solution for planning and execution. The industry has not yet reached a common understanding of product-service systems and the corresponding processes and IT systems. In order to holistically support such broad design and transformation tasks, we develop a maturity model capturing the key requirements for the information systems (IS) support of product-service systems based on a multiple case study. For a critical reflection on the extant literature, we compared those requirements with scientifically recognized maturity models and standard specifications. Being an integral part of the design science research approach, the model evaluation is organized in accordance with approved evaluation perspectives.
Language
English
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013)
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
19th Americas Conference on Information Systems (AMCIS 2013)
Event Location
Chicago, IL
Event Date
15.-17.08.2013
Subject(s)
Division(s)
Eprints ID
223267