Understanding Trust in IT Artifacts - A New Conceptual Approach
Type
conference paper
Date Issued
2013-08-09
Author(s)
Research Team
IWI6
Abstract
To add value to companies, IT artifacts - such as information systems - need to be adopted and used. Research and practice have shown that designing IT artifacts in a way that they are readily adopted and used is not trivial. To support designers, research has identified a plethora of factors driving the adoption and use of IT artifacts, with trust being one of the most important factors. Despite this knowledge, research on trust in IT artifact struggles to leverage its potential for IT artifact design, due to several disagreements among scholars. The goal of our paper is to present and reconcile the different competing arguments, and to provide a new conceptual approach to study trust in IT artifacts. The core argument of our approach is that trust is a suitable concept for studying relationships between humans and IT artifact, but trust in an IT artifact should not be studied without examining trust in the provider of the IT artifact. Whereas interpersonal trust theory is suitable to assess trust in the provider of the IT artifact, we propose a new conceptualization for trust in the IT artifact itself. Separately investigating trust in the provider of the IT artifact and trust in the IT artifact itself, will allow researchers to gather a deeper understanding of the nature of trust in IT artifacts and how it can be built. This knowledge will support designers in designing IT artifacts that are more readily adopted and used, and thus can provide the desired value to companies.
Language
English
Keywords
trust
IT artifacts
trust in the IT artifact
trust in the provider of the IT artifact
conceptual paper
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Capitalism in Question
Publisher
Academy of Management
Publisher place
New York
Event Title
73rd Academy of Management Annual Meeting (AOM) 2013 "Capitalism in Question"
Event Location
Orlando, FL
Event Date
09.-13.08.2013
Subject(s)
Division(s)
Eprints ID
222389
File(s)![Thumbnail Image]()
Name
JML_474.pdf
Size
138.37 KB
Format
Adobe PDF
Checksum (MD5)
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