Situational Management Support Systems : Accommodating the Growing Range of Working Styles, Use Cases, and Access Modes
Journal
Business & Information Systems Engineering (BISE)
ISSN
2363-7005
ISSN-Digital
1867-0202
Type
journal article
Date Issued
2012-12-01
Author(s)
Research Team
IWI1
Abstract
Digital natives increasingly populate organizations management. This new generationof managers more naturally accepts management support systems (MSS), but also hashigher expectations about how information systems (IS) should accommodate their individualuser preferences. As a result, they question MSS that have been developed without configurationmechanisms to accommodate their working style, at a time relevant MSS use cases,and different MSS access modes. This article proposes a configuration model for tailoringMSS to managers different use situations, which are defined as distinct classes of user-grouppreferences. We first apply findings from a literature review to cluster managers user preferencesinto 36 use situations. Second, we propose that the selection of appropriate end-userdevices can serve as a main lever for MSS configuration. Third, we complete the configurationwith a MSS user-interface design that accommodates both managers use situation andselected end-user devices. To avoid incoherent single-case solutions, configuration mechanismstailor generic MSS to managers user-group preferences and, thus, generate situatedMSS designs. Finally, we show the utility of our configuration model by presenting andevaluating a prototype.Keywords: Management Support Systems; Digital Natives; IS Analysis and Design; User-Group Preferences; Use Factors in IS Design; Requirements Analysis; IS Configuration
Language
English
HSG Classification
not classified
Refereed
Yes
Publisher
Springer Gabler
Publisher place
Wiesbaden
Volume
4
Number
6
Start page
331
End page
345
Pages
15
Subject(s)
Eprints ID
218900