Towards an Interdisciplinary View on Service Science The Case of the Financial Services Industry
ISBN
978-1-4577-0041-5
Type
conference paper
Date Issued
2011-09-20
Author(s)
Research Team
IWI2, Sourcing
Abstract
In the last decade service science has received considerable attention in the research community. Most research regards services either from a business or a technical perspective. This paper argues that existing approaches still lack detailed models for the application of the inter-disciplinary nature of Service Science as well as an application of these concepts in practice. This paper describes a first attempt to apply the characteristics of service-oriented architectures from the information systems discipline to the business domain. It depicts autonomy and modularity, interoperability and interface orientation as major design principles that promise potentials when transferred to the business domain. The proposed inter-disciplinary approach was applied at the case of Zürcher Kantonalbank in Switzerland that realized a company-wide Service Management concept according to the presented design principles.
Funding(s)
Language
English
Keywords
Financial Industry
Financial Value Chain
Processing Services
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the Federated Conference on Computer Science and Information Systems - FEDCIS11 (ISSS 2011)
Publisher
IEEE
Start page
521
End page
527
Pages
7
Event Title
2011 Federated Conference on Computer Science and Information Systems (FedCSIS)
Event Location
Szczecin, Poland
Event Date
18.-21.09.2011
Official URL
Subject(s)
Division(s)
Eprints ID
214529