Identifying a set of relevant input and output factors within a productivity model for educational services
Type
conference paper
Date Issued
2011-09-07
Author(s)
Research Team
IWI6
Abstract
The study aims to develop a comprehensive set of input and output factors for educational services. In the frame of the study, a set of input, throughput and output factors is presented. These factors were collected in a workshop with lecturers having a long-time experience in teaching, since the authors assume that they have a great amount of implicit knowledge about the productive delivery of educational services. So far, no further refinement on the different factors was conducted, thus an actual usage of the taxonomy is not possible. Hence, it is necessary, to find a comprehensive set of factors, which helps to operationalize the factors which consequently can be converted into an applicable productivity measurement model. Based on the workshop results, further details to a beforehand developed productivity model is added, which combines and classifies input and output factors. The advanced productivity model will allow classifying existing learning scenarios and enables scientists to derive appropriate measurement tools to measure the productivity of educational services. Based on the workshop findings an approach for an learning scorecard is presented.
Language
English
Keywords
service quality
service productivity
blended learning
technology-mediated learning
HSG Classification
contribution to scientific community
Refereed
Yes
Start page
1
End page
20
Event Title
21. International RESER Conference 2011
Event Location
Hamburg
Event Date
07.-10.09.2011
Subject(s)
Division(s)
Eprints ID
231418
File(s)![Thumbnail Image]()
Name
JML_481.pdf
Size
377.3 KB
Format
Adobe PDF
Checksum (MD5)
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