Volunteering Versus Managerialism : Conflict Over Organizational Identity in Voluntary Associations
Journal
Nonprofit and Voluntary Sector Quarterly
ISSN
0899-7640
ISSN-Digital
1552-7395
Type
journal article
Date Issued
2011-08
Author(s)
Kreutzer, Karin
Jaeger, Urs
Abstract
This qualitative field study examines how volunteering and managerialism shape the organizational identity of six patient organizations from six different European countries. Volunteers represent a large part of the workforce in most voluntary
associations. Even though the phenomenon of volunteering is becoming more and more important for organizations and society alike, so far it has only been studied at the individual level. The authors draw on the theoretical concept of dual organizational identities to describe the two differing collective self-descriptions that were present in the patient organizations. Drawing on 34 narrative interviews and focus groups, the authors document the differing perceptions of volunteers and paid staff about their organization's identity and show how the conflicting dimensions-volunteer identity and managerial identity-result in
intraorganizational conflict
associations. Even though the phenomenon of volunteering is becoming more and more important for organizations and society alike, so far it has only been studied at the individual level. The authors draw on the theoretical concept of dual organizational identities to describe the two differing collective self-descriptions that were present in the patient organizations. Drawing on 34 narrative interviews and focus groups, the authors document the differing perceptions of volunteers and paid staff about their organization's identity and show how the conflicting dimensions-volunteer identity and managerial identity-result in
intraorganizational conflict
Language
English
Keywords
Nonprofit Organizations
Organizational Identity
Volunteering
Managerialism
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
SAGE Publications
Publisher place
London UK
Volume
40
Number
4
Start page
634
End page
661
Pages
28
Subject(s)
Division(s)
Eprints ID
63900
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