Visualisation of Service Performance Information : Insights for Management Decisions
ISBN
978-1-902546-93-3
Type
conference paper
Date Issued
2011-07-03
Author(s)
Editor(s)
Hollweg, M.
Abstract
A critical dimension of PMSs is the visualisation of performance information. In this paper, we propose an interpretative framework for information visualisation and address three fundamental managerial functions. A case example of a major European apparel retailer is presented in order to illustrate how the visualisation of performance information represents a communication medium, a knowledge management means, and a decision-support instrument. We find that, depending on the way performance information is shaped, communicated, and made interactive, it not only helps decision-making, but also offers a means of knowledge creation, and a route to influence behaviour through appropriate communication
Language
English
Keywords
information visualisation
RFID
performance measurement systems
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
18th International Annual EurOMA Conference: Exploring interfaces
Publisher
European Operations Management Association
Publisher place
UK
Volume
MCP 11
Start page
1
End page
10
Pages
10
Event Title
18th European Operations Management Association (EurOMA) Conference
Event Location
Cambridge, UK
Event Date
03.-06.07.2011
Subject(s)
Division(s)
Eprints ID
125978