Exploring Patterns of Business-IT Alignment for the Purpose of Process Performance Measurement
ISBN
978-952-60-3574-1
Type
conference paper
Date Issued
2011-06-09
Author(s)
Editor(s)
Tuunainen, Virpi Kristiina
Nandhakumar, Joe
Rossi, Matti
Soliman, W.
Research Team
IWI1
Abstract
Having successfully implemented the first phases of their Business Process Management (BPM) initiatives a number of organisations are just now facing the next big challenge: Maintaining the just gained flexibility through continuously measuring and improving their processes’ performance. Although numerous approaches are available there is evidence that companies face severe difficulties in aligning their process-related measurement needs with the appropriate information technology (IT). This study presents and analyses the results of an extracting multiple case study. A framework of four patterns derived in the course of the analysis gives new insights in ways to design business-IT alignment in the context of process performance measurement.
Language
English
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 19th European Conference on Information Systems
Publisher
Aalto University, School of Economics
Publisher place
Helsinki
Start page
227
End page
238
Pages
12
Event Title
19th European Conference on Information Systems (ECIS) 2011
Event Location
Helsinki, Finland
Event Date
09.-11.06.2011
Official URL
Subject(s)
Division(s)
Eprints ID
142348