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Integrating Safety and Crew Resource Management (CRM) Aspects in the Recurrent Training of Cabin Crew Members
Journal
Aviation Psychology and Applied Human Factors
ISSN
2192-0923
ISSN-Digital
2192-0931
Type
journal article
Date Issued
2011-06-09
Author(s)
Abstract
Recurrent training of cabin crew should include theoretical and practical instruction on safety as well as crew resource management (CRM) issues. The endeavors of Swiss International Air Lines Ltd. and Swiss Aviation Training Ltd. to integrate CRM and safety aspects into a single training module were evaluated. The objective of the integration was to make CRM more tangible and ease acquisition of competencies and transfer of CRM training content to practice by showing its relevance in relation to safety taskes. It was of interest whether the integrated design would be mirrored in a more favorable perception by the trainees as measured with a questionnaire. Participants reacted more positively to the integrated training than to stand-alone CRM training, although the integrated training was judged as being slightly more difficult and less oriented toward instructional design principles. In a range of forced-choice questions, the majority of participants opted for an integrated training format because it was seen as livelier and more interesting and also more practically relevant. For the forthcoming training cycle, a better alignment of training with instructional principles and an even higher degree of training integration by using simulator scenarios are striven for.
Language
English
Keywords
flight attendants
training evaluation
training design
instructional design principles
evaluation questionnaire
crew resource management training
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Hofgrefe
Publisher place
Göttingen
Volume
1
Number
1
Start page
45
End page
51
Pages
7
Subject(s)
Division(s)
Eprints ID
150454