Critical Success Factors of Service Orientation in Information Systems Engineering
Journal
Business & Information Systems Engineering (BISE)
ISSN
2363-7005
ISSN-Digital
1867-0202
Type
journal article
Date Issued
2011-04-01
Author(s)
Research Team
IWI1
Abstract
Service orientation has been a major buzz-word in recent years. While the buzz is on a decline, organisations are slowly, but steadily moving towards service oriented designs. However, service orientation turns out to be as much of a managerial challenge as of a technical one. The most important complexity drivers in the service oriented design of information systems seem to be (a) inconsistent design goals of stakeholders and (b) the pursuit of exhaustive service orientation coverage. This research focuses on the following two questions: (1) What are the characteristics of successful implementations of service oriented information systems, and (2) what are the critical success factors influencing, driving and/or determining these characteristics? Data of an empirical analysis is used to test a set of cause-effect relationship hypotheses based on nine latent variables. In the core of this model we differentiate the variables overall service orientation infrastructure success and service orientation project success. The hypothesized interrelationships between the nine variables lead to a causal model which is proven to hold.
Language
English
HSG Classification
not classified
Refereed
Yes
Publisher
Springer Gabler
Publisher place
Wiebaden
Volume
3
Number
2
Start page
77
End page
88
Pages
12
Subject(s)
Division(s)
Eprints ID
71083
File(s)![Thumbnail Image]()
open.access
Name
Aier.Bucher.Winter.2011.CSF-SOA-SEM-web.pdf
Size
293.83 KB
Format
Adobe PDF
Checksum (MD5)
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