Service-based Integration of IT-Innovations in Customer-Bank-Interaction
ISBN
978-1-4467-9233-9
Type
conference paper
Date Issued
2011-02-16
Author(s)
Editor(s)
Bernstein, Abraham
Schwabe, Gerhard
Abstract
Numerous information technology (IT)-based innovations from automated teller machines to electronic banking have already changed the customer-bank-interaction. Banks learned that these innovations require close integration with the existing channels, processes and systems in the front as well as in the backend. In view of a still dynamic pace of technological evolution, this research provides an overview of existing innovations in banking which have more recently spread especially in Germany and Switzerland. Based on these examples a framework is developed for vertically and horizontally integrating these innovations in existing architectures in banking
Language
English
Keywords
Services
SOA
integration
banking
architecture
IT-innovation
customer-bank-interaction
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Proceedings der 10. Internationalen Tagung Wirtschaftsinformatik (WI2011)
Publisher
Lulu
Publisher place
Zurich
Volume
Vol. 1
Start page
170
End page
179
Pages
10
Event Title
10. Internationale Tagung Wirtschaftsinformatik (WI)
Event Location
Zürich, Schweiz
Event Date
16.-18.02.2011
Subject(s)
Division(s)
Eprints ID
70922
File(s)![Thumbnail Image]()
open.access
Name
Service-based Integration of IT-Innovations in Customer-Bank-Interaction WI2011 accepted.pdf
Size
159.09 KB
Format
Adobe PDF
Checksum (MD5)
8c4d482739bf4a470be6ece3711a08a1