Process Performance Management as a Basic Concept for Sustainable Business Process Management - Empirical Investigation and Research Agenda
Journal
Lecture Notes in Business Information Processing
ISSN
1865-1348
ISBN
978-3-642-20510-1
Type
conference paper
Date Issued
2010-09-13
Author(s)
Editor(s)
zur Muehlen, Michael
Su, Jianwen
Research Team
IWI1
Abstract
Sustainable development, the sustainable organization and sustainability strategies are all terms that are being intensely discussed in the business community just now. Nonetheless, the concept of sustainability in its entirety still remains vague. Especially its meaning and implications for the field of Business Process Management (BPM) are ambiguous thus far. In this paper we set out to advance the understanding of economic sustainability in the context of BPM. We argue that Process Performance Management (PPM) represents a basic approach for establishing and maintaining economic sustainability in BPM. Although the economic dimension of sustainability is commonly believed to have the highest maturity an empirical investigation reveals that organizations are experiencing major difficulties with its implementationin particular on a process level. Based on the findings, we suggest a research agenda for future research efforts in this field.
Language
English
HSG Classification
not classified
Refereed
Yes
Book title
Business Process Management Workshops
Publisher
Springer
Publisher place
Berlin
Start page
479
End page
488
Pages
10
Event Title
1st International Workshop on Business Process Management and Sustainability (SusBPM'10)
Event Location
Hoboken, New Jersey
Event Date
13.-16.09.2010
Subject(s)
Eprints ID
214110