Do you really want happy Policyholders? An Empirical Analysis of the relation between Net Promoter Score and Insurer’s Profitability
Type
conference paper
Date Issued
2019-12-10
Author(s)
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Publisher place
St. Gallen
Event Title
University of St. Gallen Ph.D. in Management Seminar Series
Event Location
St. Gallen
Event Date
10.12.2019
Subject(s)
Division(s)
Eprints ID
262883