FDA Quality Metrics Research - 3rd Year Report
Type
work report
Date Issued
2019-12
Author(s)
;
;
;
;
Ritz, Marten
;
Calnan, Nuala
;
Basu, Prabir
Abstract
This report presents the findings from three years of Quality Metrics Research and builds on seminal outcomes from earlier operations and quality management research, e.g. Voss et al. (Voss, Blackmon, Hanson, & Oak, 1995), Ferdows and De Meyer (Ferdows & De Meyer, 1990), Deming (Deming, 1986). The work undertaken in year 3 has deepened the insights and enhanced the models developed in the first two years of Quality Metrics Research by the University of St.Gallen (Friedli, Köhler, Buess, Basu, & Calnan, 2017, 2018). The following main results are highlighted below and are further described in more detail in this report in the relevant chapters noted.
Language
English
HSG Classification
contribution to practical use / society
HSG Profile Area
SoM - Business Innovation
Number
3
Pages
83
Official URL
Subject(s)
Division(s)
Contact Email Address
thomas.friedli@unisg.ch
Eprints ID
259881
File(s)![Thumbnail Image]()
Name
St.Gallen_FDA Quality Metrics Research Year 3 Report_vF.pdf
Size
5.21 MB
Format
Adobe PDF
Checksum (MD5)
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